Frequently Asked Questions for Patients
Our care programs help your healthcare team stay connected to your health between visits. Whether through monitoring devices, regular check-ins, or symptom tracking, your information is shared securely with your care team—so they can support you, catch issues early, and help you stay on track.
Yes, our programs are designed to ensure safety with continuous monitoring, alerting your doctor to any significant changes in your health.
Our devices work with cellular technology, so you do not need a smartphone or Wi-Fi. If your device connects to an app, our team will assist you with setup.
Your doctor will guide you, but most patients take readings daily.
Only your healthcare team and authorized professionals involved in your care have access to your data. We prioritize your privacy and data security.
Our programs helps detect changes in your health early, improves communication with your doctor, and gives you the convenience of managing your health from home.
Most Medicare and Medicare Advantage plans cover these care programs for eligible patients. Your doctor’s office can help confirm coverage based on your plan.
Occasional missed readings are fine, but it’s best to stick to your schedule for accurate monitoring. Just take your next reading as usual.
Yes, our devices are portable, allowing you to take readings while traveling. Notify your care team if you’re going on vacation and planning on leaving your device at home.
Reach out to our support team at 833-536-2675 or email education@kencorhealth.com for any device setup or troubleshooting assistance.
