Terms of Use & Privacy Policy
Effective Date: May 2026
These Terms of Use & Privacy Policy (“Agreement”) govern your access to and use of the Kencor Health website, products, services, and communications. By using our website or submitting information through our forms, you agree to the terms described below.
Terms of Use
Effective Date: May 2026
Welcome to Kencor Health, Inc. (“Kencor Health,” “we,” “our,” or “us”). These Terms of Use (“Terms”) govern your access to and use of our website, digital health platforms, applications, communications, and related services (collectively, the “Services”).
By accessing or using our Services, you agree to comply with and be bound by these Terms. If you do not agree with these Terms, please do not use our Services.
1. Permitted Use
You may use our Services only for lawful purposes and in accordance with these Terms. You agree not to:
- Use the Services in violation of any applicable law or regulation;
- Attempt to gain unauthorized access to systems, accounts, or networks connected to the Services;
- Interfere with or disrupt the security, integrity, or functionality of the Services;
- Submit false, misleading, or fraudulent information;
- Use automated tools, bots, scraping technologies, or similar methods to access, monitor, copy, or collect data from the Services without prior written permission;
- Reverse engineer, decompile, disassemble, or attempt to derive source code or underlying technology associated with the Services;
- Copy, reproduce, distribute, modify, or create derivative works from any content or materials on the Services without authorization.
We reserve the right to suspend or terminate access to the Services for any violation of these Terms.
2. Intellectual Property
All content, materials, trademarks, logos, branding, graphics, software, text, images, and other intellectual property displayed on the Services are owned by or licensed to Kencor Health and are protected by applicable intellectual property laws.
Except as expressly permitted in these Terms, no portion of the Services may be copied, reproduced, distributed, republished, uploaded, displayed, posted, or transmitted in any form without prior written consent from Kencor Health.
3. Healthcare Disclaimer
The content and information provided through the Services are for informational and communication purposes only and do not constitute medical advice, diagnosis, or treatment.
Kencor Health does not provide emergency medical services. If you are experiencing a medical emergency, call 911 or contact emergency medical services immediately.
You should always consult qualified healthcare professionals regarding medical conditions, diagnoses, or treatment decisions.
4. Privacy
Your use of the Services is also governed by our Privacy Policy, which explains how we collect, use, and protect your information.
By using the Services, you consent to the collection and use of information as described in the Privacy Policy.
5. SMS Communications
If you consent to receive SMS messages from Kencor Health, you may receive conversational text messages related to:
- Customer support
- Appointment coordination and reminders
- Healthcare coordination communications
- Service inquiries and follow-ups
- Account or service-related updates
Example:
“Hello, this is a reminder about your upcoming appointment with Kencor Health on May 15 at 2:00 PM. Reply STOP to opt out of SMS messaging at any time.”
SMS Consent Communication
Phone numbers collected as part of the SMS consent process will not be shared with third parties or affiliates for marketing purposes.
Message Frequency
Message frequency may vary depending on the type of communication. You may receive up to 2 SMS messages per week related to your appointments, account status, or service inquiries.
Potential Fees for SMS Messaging
Standard message and data rates may apply depending on your mobile carrier’s pricing plan. Charges may vary for domestic or international messages.
Opt-In Method
You may opt in to receive SMS messages from Kencor Health by:
- Submitting an online form through our website
- Checking the optional SMS consent checkbox on our forms
Opt-Out Method
You may opt out of receiving SMS messages at any time by replying “STOP” to any SMS message you receive. You may also contact us directly at support@kencorhealth.com or +1 (833) 253-6267 to request removal from our messaging list.
Help
If you are experiencing issues with SMS communications, you may reply with the keyword “HELP” for assistance. You may also contact us directly at:
Email: support@kencorhealth.com
Phone: +1 (833) 253-6267
Additional Options
If you do not wish to receive SMS messages, you may choose not to select the SMS consent checkbox on our website forms.
Standard Messaging Disclosures
- Message and data rates may apply.
- Message frequency may vary.
- You can opt out at any time by texting “STOP.”
- For assistance, text “HELP” or visit our Terms of Use & Privacy Policy page.
6. Third-Party Links
The Services may contain links to third-party websites or services for convenience or informational purposes. Kencor Health does not control and is not responsible for the content, privacy practices, or terms of use of third-party websites.
Accessing third-party websites is at your own risk.
7. Disclaimer of Warranties
The Services are provided on an “as is” and “as available” basis without warranties of any kind, whether express or implied.
To the fullest extent permitted by law, Kencor Health disclaims all warranties, including but not limited to implied warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, reliability, and availability.
We do not guarantee that the Services will be uninterrupted, error-free, secure, or free from viruses or harmful components.
8. Limitation of Liability
To the fullest extent permitted by applicable law, Kencor Health and its officers, directors, employees, affiliates, partners, and licensors shall not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages arising out of or related to your use of or inability to use the Services.
This limitation applies even if Kencor Health has been advised of the possibility of such damages.
9. Changes to These Terms
We may update or modify these Terms from time to time. Any updates will be posted on this page with a revised Effective Date.
Your continued use of the Services after changes become effective constitutes acceptance of the updated Terms.
10. Governing Law
These Terms and any disputes arising from or related to the Services shall be governed by and construed in accordance with the laws of the State of California, without regard to conflict of law principles.
11. Contact Us
If you have questions regarding these Terms, please contact us:
Kencor Health, Inc.
2100 Geng Rd., Suite 210
Palo Alto, CA 94303
Email: support@kencorhealth.com
Phone: +1 (833) 253-6267
Privacy Policy
Kencor Health, Inc. (“Kencor Health,” “we,” “our,” or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website https://www.kencorhealth.com, use our services, or interact with us in other ways.
1. Information We Collect
We may collect the following types of information:
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Personal Information: Name, email address, phone number, company name, job title, and other details you voluntarily provide through forms or communications.
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Health-Related Information: If you use our healthcare platforms or applications, we may collect protected health information (PHI) in compliance with HIPAA and other applicable laws.
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Technical Information: IP address, browser type, device information, operating system, and usage data collected through cookies or similar technologies.
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Other Information: Any information you provide when contacting us for support, inquiries, or feedback.
2. How We Use Your Information
We use the information we collect to:
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Provide and improve our services and digital health solutions.
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Respond to inquiries and customer support requests.
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Communicate with you about services, updates, and promotions.
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Ensure compliance with legal and regulatory obligations.
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Analyze usage patterns and enhance user experience.
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Protect against fraud, security threats, or unauthorized access.
3. How We Share Information
We do not sell your personal information. We may share your information with:
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Service Providers: Vendors and partners who assist us in operating our services (subject to confidentiality agreements).
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Healthcare Partners: Authorized healthcare providers, as permitted by law and with your consent when required.
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Legal Obligations: If required by law, regulation, or legal process.
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Business Transfers: In connection with a merger, acquisition, or sale of assets.
4. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to improve functionality, analyze traffic, and personalize your experience. You can manage your cookie preferences through your browser settings.
5. Data Security
We implement appropriate administrative, technical, and physical safeguards to protect your personal and health information. While we strive to secure your data, no system is completely secure, and we cannot guarantee absolute security.
6. HIPAA Compliance
For users of our healthcare services, we comply with the Health Insurance Portability and Accountability Act (HIPAA). We protect all Protected Health Information (PHI) in accordance with HIPAA rules and maintain Business Associate Agreements (BAAs) with our healthcare partners.
7. Your Rights
Depending on your location, you may have certain privacy rights, including the right to:
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Access, update, or correct your personal information.
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Request deletion of your data.
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Opt out of marketing communications.
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Restrict or object to certain processing activities.
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Request a copy of your data in a portable format.
To exercise your rights, please contact us at support@kencorhealth.com.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.
9. Children’s Privacy
Our services are not directed to individuals under 18 years of age. We do not knowingly collect information from children. If you believe we have collected such information, please contact us immediately.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with the revised “Effective Date.”
11. Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact us:
Kencor Health, Inc.
Address: 2100 Geng Rd., Suite 210 Palo Alto, CA 94303
Email: support@kencorhealth.com
Phone: +1(833)253-6267
