It is well-known that patient-centered care improves health outcomes. At it’s core, patient-centred care is the practice of caring for patients and their families in ways that are meaningful, supportive, and valuable to each individual patient. This includes listening to, informing and involving patients in their care. That’s why Kencor’s focus has always looked beyond RPM or telehealth, at patient engagement. By enhancing patient engagement, we can improve patient-centered care, and in doing so, improve health outcomes while decreasing overall costs.

According to a research study from Harvard Medical School, there are Eight Principles of patient-centered care that are conducive to a positive patient experience:

1. Respect for patients’ values, preferences and expressed needs;

2. Coordination and integration of care;

3. Information and education;

4. Physical Comfort;

5. Emotional support and alleviation for fear and anxiety;

6. Involvement of family and friends;

7. Continuity and transition; and

8. Access to Care.

Perhaps one of digital health technology’s strongest assets is the ability to provide access to care while also optimizing patient engagement. These technologies are also well positioned to improve processes and meet the health and wellness needs of consumers.

Empowering individuals to be a part of their own care needs to function cyclically and iteratively. This means that patient participation on healthcare platforms is vital. At Kencor Health, our solutions allow for patients to communicate directly with their providers, access data and information in real time, and be monitored remotely, through the seamless integration of our suite of technological solutions.

From a recent study conducted by Deloitte, 92% of respondents indicated that they hope to achieve better patient experience and engagement by designing processes and experiences from a patient’s perspective. Taking this into account, Kencor centers our solutions around patients’ needs first.

Digital Health for Better Patient Care

Digital healthcare technologies have proven to be successful in supporting chronic-care management. By further improving telehealth systems and digital health solutions patients suffering from chronic conditions will be able to feel safe in their own homes and know they can access medical professionals when they need to. They will have up-to-date information about their illness and the medication they are taking to control it. Further, Telecare is also proving its value and has the potential to be even more useful if it is integrated with telehealth.

Key to the success of patient-driven digital health care are tools to facilitate the right care at the right time over user-friendly systems. Our Telehealth services, RPM system along with our AI chat bot, SAMi, not only monitor patient health in real-time and process complex critical data to a user-friendly dashboard, but they also help patients stay connected to their healthcare providers and stay up to date on vital statistics, reports, and test results so that they can feel empowered to make healthy choices.

As people become more knowledgeable and confident in their own health care, more patients expect to own their health information and be included in their health care decision-making processes. The demand for better collaboration, convenience, and accessibility means that well-designed patient-centered technology is of the utmost importance. Feature integration can facilitate engagement from people seeking care but only if information is shared simply and meaningfully. Our Kencor User Interface has been designed to present data clearly and to facilitate an exceptional user experience.

Integrated Healthcare Solutions for Better Patient Engagement

Typically, digital healthcare technologies like telehealth, remote patient monitoring and artificial intelligence-assisted solutions have been stand-alone products. This has meant that patients are faced with the daunting and overwhelming task of navigating a host of platforms and digital health solutions in order to keep on top of their health and wellness needs.

A 2021 report by the National Academies of Sciences, Engineering, and Medicine states that “A key action that will change the marketplace, catalyze innovation, and advance care is to create a national comprehensive and aggregated patient data system, which would enable primary care clinicians, interprofessional teams, patients, and families to easily access the comprehensive data needed to provide whole-person care.” This holistic model of patient-centered care is what motivates our innovations at Kencor. We have developed an integrative healthcare solution that can bridge these various technologies to create a seamless user experience, driving patient engagement and improving healthcare outcomes. Most importantly, our solutions are user-friendly to ensure that patients can access their healthcare needs wherever they might be.

Kencor Health’s suite of solutions have been designed with patient-centred care in mind. By empowering patients to take charge of their health management through user-friendly technological integration, we strive to improve outcomes for patient engagement and increase uptake in digital healthcare technologies.

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